Pixsama help and support

Find an answer and get back to your artwork.

The user guide covers every main pixel art and animation tool. For quick help, start with the common questions below.

Read the Pixsama user guideEmail supportReport a bug

Report a bug opens an email template for your app version, device, Android version and steps. You can attach a screenshot or recording before sending. If no email app opens, send those details to feedback@pixsama.com.

SupportHelp with the app, projects or Prosupport@pixsama.comFeedbackIdeas, suggestions and testing notesfeedback@pixsama.comSecurityReport a security or privacy concernsecurity@pixsama.com

Where does Pixsama save my projects?

Projects are stored locally in Pixsama’s app storage. Export a native Pixsama project when you want a portable backup.

Why can’t I add another layer or animation frame?

Pixsama Free supports up to 3 layers and 6 frames per project. When you reach either limit, the app explains what Pro unlocks without interrupting your work.

How do I draw a curved pixel-art line?

Long-press the Line tool and choose Curve. Drag to set the start and end points, then drag again to bend the preview. Release when the curve looks right.

Can I open my Aseprite files?

Yes, with Pro. Import a .aseprite or .ase file from the gallery and it opens as an editable project, keeping layers, groups, frames, timing, tags and linked cels. Exporting writes the same format back.

Why did editing one frame change another?

Those cels are linked, so they share a single drawing on purpose. Select either one, open the cel actions and unlink it to let the frames differ.

Can I restore Pixsama Pro after reinstalling?

Pro is a one-time purchase, not a subscription. Google Play restores it when the purchasing Google account is active on the device.

What Android version is supported?

Pixsama currently supports Android 10 and newer.

Before reporting a problemInclude your Android version, device model, what you expected, what happened, and the shortest steps that reproduce it. Never attach private artwork unless you are comfortable sharing it.